Shipping Policy

SHIPPING POLICY

Effective Date: August 4, 2026

Thank you for choosing VMESO for a gift you care about. Because a gift is often tied to a date, we want you to understand exactly how an order moves from our side to the recipient’s door. This Shipping Policy explains where we deliver, how long handling takes, how long transit takes, what shipping costs, how tracking works, and how we handle delivery problems.

Delivery Destinations

VMESO currently delivers to:

United States
Canada
Mexico

Orders with a delivery address outside these countries cannot be completed at checkout at this time.

Fulfillment locations and carriers may vary depending on product availability, the delivery destination, and operational requirements. Some items in a single order may be prepared or dispatched from different locations.

Order Handling Time

Handling time is the period between placing an order and handing the parcel to a carrier.

Most in-stock orders are handled within 2–7 business days. Business days exclude weekends and public holidays.

Handling may take longer during:

Busy gifting seasons and major promotions;
Public holidays;
Inventory replenishment;
Additional production or quality checks; and
Preparation of personalised, engraved, monogrammed, or made-to-order items, where noted on the product page.

Because a personalised gift is made for one person, it usually needs more time before dispatch than a ready-to-ship item. If an item becomes unavailable or is significantly delayed, we will contact you at the email address provided at checkout and explain the options.

Shipping Charges and Free Shipping

Orders of US$50 or more qualify for free standard shipping.

For orders below US$50, the standard shipping fee is:

United States: US$7.00
Canada: US$8.00
Mexico: US$12.00

All charges are shown in U.S. dollars and displayed at checkout before you complete payment.

Estimated Transit Times

After dispatch, estimated transit times are:

United States: 7–20 business days
Canada: 10–30 business days
Mexico: 20–30 business days

Transit time begins when the carrier receives the parcel, not when the order is placed.

Total Estimated Delivery Windows

Total delivery time is handling time plus transit time. From the moment you place an order, the approximate total windows are:

United States: 9–27 business days
Canada: 12–37 business days
Mexico: 22–37 business days

These are estimates, not guaranteed delivery dates, and that matters most when a gift is tied to a fixed date. If you are shopping close to an occasion, please order early and, if you are unsure, contact us before checkout so we can advise you honestly.

Delivery may be affected by:

Incorrect or incomplete delivery details;
Customs clearance;
Severe weather;
Public holidays;
Carrier disruptions;
Peak-season volumes;
Remote delivery locations; or
Other circumstances beyond our reasonable control.

Please check the recipient name, street, unit number, city, state or province, and postal code before submitting an order.

Tracking Your Order

Once an order has been dispatched, we will send available tracking details to the email address provided at checkout. You may also sign in to your account and check the order section for updates.

Tracking can take several business days to appear in the carrier’s system after dispatch. A pause in tracking updates does not necessarily mean the parcel has stopped moving.

If an order includes several items, they may travel in separate parcels. In that case you may receive more than one tracking number, and the parcels may arrive on different days.

Customs Duties and Import Taxes

Orders shipped to Canada or Mexico may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by customs authorities, carriers, or the destination country.

Unless expressly stated as included at checkout, these charges are not part of the product price or shipping fee and are the recipient’s responsibility. Depending on the payment method, these amounts may need to be paid separately to the carrier or customs authority.

If a recipient refuses delivery because of customs charges, applicable return shipping, customs, and handling costs may be deducted from any eligible refund where permitted by law.

Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate delivery information.

If you notice an error, contact us as soon as possible at service@vmeso.com. We will make reasonable efforts to help, but once an order has entered processing or has been dispatched, we cannot guarantee that the address can be changed.

Where permitted by law, additional shipping, return, or redelivery costs caused by an incorrect or incomplete customer-provided address are the customer’s responsibility. If you request redelivery to a corrected address, you will be responsible for the applicable redelivery charge.

Delayed, Lost, or Delivered Parcels

If tracking has not updated for an extended period, or you believe a parcel may be lost, contact us at service@vmeso.com and include your order number and tracking information.

We will review the available information and, where appropriate, request an investigation with the carrier. Carrier investigations can take additional time and may require your cooperation.

If tracking shows delivered but you cannot find the parcel, please:

Check the doorstep, mailbox, reception area, parcel locker, and other safe delivery spots;
Ask household members, neighbours, or building management;
Look for a delivery notice;
Contact the carrier with the tracking number; and
Contact us if the parcel still cannot be located.

If a carrier investigation confirms that a parcel was lost before delivery for reasons not attributable to you, we will provide an appropriate solution, which may include a replacement or a refund for the affected item.

Damaged, Incorrect, or Incomplete Deliveries

If an order arrives damaged, defective, incorrect, or incomplete, please contact us promptly and provide:

Your order number;
A clear description of the issue;
Photographs or a short video showing the item and the problem;
Photographs of the shipping label and outer packaging where relevant; and
Confirmation of your delivery address.

After reviewing the information, we will offer an appropriate remedy. Depending on the circumstances and availability, this may include sending a missing piece, sending a replacement, arranging an exchange, or issuing a refund for the affected item.

If the issue is confirmed to have resulted from our error or our fulfillment partner’s error, we will cover the authorized replacement or return shipping costs.

Please do not discard the affected item or its packaging while your request is under review unless our team tells you otherwise.

Refused, Unclaimed, or Undeliverable Parcels

A parcel may be returned due to:

An incorrect or incomplete address;
Refusal by the recipient;
Failure to collect the parcel;
Repeated unsuccessful delivery attempts;
Failure to pay applicable customs charges; or
Another reason attributable to the customer.

If this happens, refund eligibility is assessed after the parcel is returned and inspected, and applicable return shipping, customs, and handling costs may be deducted from an eligible refund where permitted by law. If redelivery is requested, the customer is responsible for the applicable redelivery charge. Original shipping charges are normally not refunded when non-delivery results from a customer-attributable reason, except where the law requires otherwise.

Returns

For return matters, please do not send items to our registered address unless our team instructs you to do so. Contact us first for return instructions, and we will provide the latest return warehouse address. We reply as soon as possible. Customer service hours: Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM(U.S. Central Time, CST/CDT).

Additional return eligibility requirements and refund procedures are explained in our Returns and Cancellation Policy.