PRIVACY POLICY

Effective Date: August 4, 2026

Welcome to VMESO. Buying a gift often means sharing details about someone other than yourself, such as a recipient’s name, delivery address, and the personal message you would like enclosed. We treat that information with care, and we are committed to handling personal information transparently. This Privacy Policy explains how VMESO, operated by Hainan Yanxun Trading Co., Ltd., collects, uses, discloses, stores, and protects personal information when you visit vmeso.com, create an account, place an order, contact us, or otherwise use our website and services.

Your privacy rights may vary depending on where you live and the law that applies to you. Where local law gives you additional rights, this policy is intended to work alongside those rights rather than replace them.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Contact details, including your name, email address, telephone number, billing address, and delivery address. Where you send a gift directly to a recipient, this may also include the recipient’s name and delivery details.

Order and transaction details, including the gift items purchased, selected options, personalisation text such as an engraved name or a message card, order value, discounts, shipping method, transaction history, returns, exchanges, and refunds.

Payment details. Payments are handled by third-party payment providers. We generally do not store complete payment card numbers or card security codes.

Account details, including login credentials, saved addresses, order history, and account preferences where you create an account.

Customer service details, including questions, complaints, return requests, reviews, photographs, videos, and other information you choose to provide.

Device and technical details, including IP address, browser type, device type, operating system, language settings, technical identifiers, and approximate location.

Website activity, including pages viewed, items browsed, searches performed, links selected, referring pages, shopping cart activity, and interactions with website content or advertisements.

Cookie and advertising details, which are collected through cookies, pixels, tags, local storage, software development kits, and similar technologies.

2. How We Collect Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, contact us, or submit information;
Automatically when you use our website or interact with cookies, pixels, and similar technologies;
From our ecommerce platform, payment processors, delivery providers, suppliers, fulfilment partners, and other service providers;
From advertising and analytics partners where permitted by law; and
From other sources where you direct or authorise information to be provided to us.

Where you give us a recipient’s details so that a gift can be delivered, we treat that information as provided by you and use it only to fulfil the order, deliver the gift, and handle any related service request.

3. How We Use Personal Information

We may use personal information to:

Operate, maintain, and secure our website;
Process payments and prevent unauthorised transactions;
Review, fulfil, and deliver orders, including gifts shipped directly to a recipient;
Provide order confirmations, tracking information, and delivery updates;
Manage customer accounts and saved preferences;
Respond to product, shipping, return, exchange, refund, and customer service requests;
Investigate damaged, defective, incorrect, incomplete, delayed, or missing orders;
Detect fraud, misuse, technical problems, and security threats;
Improve our products, website, communications, and customer experience;
Understand website traffic and customer interactions;
Measure advertising performance and attribute conversions;
Personalise website content or product recommendations where permitted;
Support relevant advertising where permitted by law;
Maintain legal, accounting, tax, and transaction records;
Enforce our terms and policies;
Protect our rights, customers, business, and services;
Comply with applicable legal and regulatory obligations; and
Send marketing communications where permitted, subject to your available choices.

4. Cookies and Similar Technologies

We and our authorised service providers may use cookies, pixels, tags, local storage, and similar technologies for:

Essential website operation;
Shopping cart and checkout functions;
Account login and security;
Remembering preferences;
Fraud prevention;
Website analytics and performance measurement;
Advertising measurement and conversion attribution; and
Interest-based or targeted advertising where permitted.

Where required by applicable law, nonessential analytics and advertising technologies are used only after the applicable consent has been obtained.

You can use the cookie banner or privacy preference controls available on our website to accept, reject, or manage relevant cookie categories, and you may also manage cookies through your browser settings.

Disabling essential cookies may prevent shopping cart, account, checkout, security, or other website functions from working correctly.

5. Advertising and Analytics Technologies

VMESO uses or may use advertising and analytics technologies, which may include pixels, tags, and similar tools provided by third parties, to understand website interactions, measure advertising performance, attribute conversions, evaluate audiences, prevent fraud, and support relevant advertising.

Depending on how a technology is configured and how you interact with our website, an advertising partner may collect or receive information such as:

IP address;
Browser and device information;
Cookie or advertising identifiers;
Approximate location derived from an IP address;
Pages viewed and links selected;
Product, shopping cart, and checkout interactions;
Referring information; and
Purchase or conversion event information.

We do not intentionally provide advertising partners with complete payment card numbers or card security codes.

Advertising partners may process information according to their own privacy terms and may combine information received from different services where permitted by law.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients where reasonably necessary:

Website hosting, ecommerce, and technology providers;
Payment processors and fraud prevention providers;
Suppliers, fulfilment providers, and shipping carriers;
Customer service and communication providers;
Analytics, attribution, marketing, and advertising partners;
Cloud storage, security, and technical support providers;
Accountants, auditors, insurers, lawyers, and other professional advisers;
Government authorities, regulators, courts, or other parties where legally required;
Parties involved in protecting legal rights or preventing fraud; and
A buyer, successor, or relevant counterparty in connection with a proposed or completed merger, financing, reorganisation, sale, or transfer of business assets.

We expect service providers to process personal information only as reasonably necessary to provide their services or to comply with applicable obligations.

7. Targeted Advertising and U.S. State Privacy Disclosures

Some U.S. state privacy laws may define certain advertising-related disclosures as a sale, sharing, or use of personal information for targeted advertising, even where personal information is not exchanged directly for money.

Depending on where you live and the law that applies, you may have the right to opt out of qualifying:

Sales of personal information;
Sharing of personal information; or
Processing for targeted or cross-context behavioural advertising.

You may submit an applicable opt-out request through the Your Privacy Choices link in our website footer, through available cookie settings, or by contacting us at service@vmeso.com.

Opting out of targeted advertising does not mean that you will stop seeing all advertisements. You may still receive advertisements that are not selected based on activity across different websites or services.

We do not knowingly sell or share personal information belonging to children for targeted advertising in violation of applicable law.

8. Global Privacy Control

Global Privacy Control, or GPC, is a browser-based preference signal that can communicate an opt-out request.

Where required by applicable law and technically supported, if you visit our website with a recognised GPC signal enabled, we will treat it as a request to opt out of qualifying sale, sharing, or targeted advertising activities for the browser and device used to access the website.

A GPC signal may not automatically apply to another browser, another device, or a customer account.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Those purposes may include fulfilling orders, providing customer service, maintaining transaction and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.

Retention periods vary depending on the type of information, why it was collected, and relevant legal or operational requirements.

10. Data Security

We use reasonable administrative, organisational, and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. You are responsible for protecting your account credentials and should contact us if you suspect unauthorised activity involving your account.

11. International Data Transfers

Our operator is located in China, while customers, ecommerce providers, suppliers, fulfilment providers, shipping carriers, advertising partners, and other service providers may be located in different countries.

As a result, personal information may be processed or stored outside your country of residence, including in jurisdictions with different data protection laws.

Where required by applicable law, we take reasonable steps to apply appropriate safeguards to international processing and transfers.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we maintain about you;
Request correction of inaccurate personal information;
Request deletion of certain personal information;
Obtain a portable copy of eligible information;
Request information about categories of personal information collected or disclosed;
Object to or restrict certain processing;
Withdraw consent where processing is based on consent;
Opt out of qualifying sale, sharing, or targeted advertising;
Appeal a decision concerning a privacy request where applicable; and
Receive equal service without unlawful discrimination for exercising an applicable privacy right.

These rights are subject to applicable legal exceptions. For example, we may need to retain information to complete a transaction, prevent fraud, maintain required records, resolve a dispute, or comply with law.

13. Submitting a Privacy Request

To submit a privacy request, contact service@vmeso.com.

Please use the subject line Privacy Request and explain the right you wish to exercise.

We may request information reasonably necessary to verify your identity and protect your personal information. Where permitted, an authorised agent may submit a request on your behalf, but we may require evidence of the agent’s authority and direct verification with you.

We will respond within the period required by applicable law. We will not unlawfully discriminate against you for exercising an applicable privacy right.

14. Marketing Communications

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message or by contacting us.

Even after you opt out of promotional emails, we may continue sending nonpromotional communications necessary for orders, payments, delivery, security, policy updates, account administration, or customer service.

15. Children’s Privacy

Our website is intended for a general audience and is not directed to children who are not legally able to make online purchases without the involvement of a parent or legal guardian.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so we can review and address the matter.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services. Third parties maintain their own privacy policies and practices.

VMESO is not responsible for the privacy, security, accuracy, or content of an independent third-party website or service. We encourage you to review the applicable third party’s policies before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, technologies, business practices, or legal obligations.

The revised version will be posted on this page with an updated date. Where required by law, we may provide additional notice or obtain consent before a material change takes effect.

18. Contact and Company Information

For questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, contact service@vmeso.com.